Status: Draft 0.1, for counsel reviewLast updated: Provider: GHBusinessDesk
1. How refunds work
What we refund depends on how far your application has gone when you cancel, or on what went wrong.
- Before review starts
- Full refund.
- During review, before submission
- 50% of our service fee, plus all government fees not yet paid.
- After submission
- Service fee not refundable.
- Rejected because of our error
- Free rework or a full service-fee refund, and we cover any repeat government fee.
- Rejected because of information you provided
- Rework at a reduced service fee. Government and professional fees already paid are not refunded.
Government fees already paid to an authority are refunded only if the authority refunds them.
2. Professional fees
A professional fee is refunded in full if the partner has not started work. Once they have, the refund reflects the work already done. If a rejection is caused by our error, we bear the professional fee.
3. If a rejection is caused by the information provided
If an authority rejects an application because information you gave us was wrong or incomplete, we rework it at a reduced service fee. Any repeat government or professional fee is payable by you.
4. How refunds are paid
Refunds go back to the method you paid with, whether mobile money, card or bank transfer. We aim to start a refund within 2 working days of confirming it, and send you a receipt. How long it then takes to reach you depends on your payment method: to be confirmed.
5. How to ask for a refund
Sign in and message us from your application, or email [email protected] with your application reference.
6. Subscription plans
Cancellation and refund terms for subscription plans: to be confirmed.